FAQ
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FAQ
GENERAL QUESTIONS
Please Let Us Know If You Have A Question Not Answered Below.
You can pay directly from your invoice by pressing the Pay Now button or feel free to call and we can process your payment over the phone.
Yes. Please let us know if you intend to pay in cash.
Yes. You can cancel at any time up to 24 hours before your trip for a full refund.
To cancel a trip simply contact us HERE. Or call us.
On the day of the concert we will pick you and your group up at any location you provide when you make a reservation.
We will pick you up anytime up to 2.5 hours before the show start time. There are many factors to decide what time works best for you including how long you want to hang out before going into the show and if you have assigned seats or general admission. Contact us if you need any help deciding.
If you want to get picked up earlier than 2.5 hours before the show no problem. We charge a small fee of $25 for each half hour extra.
Yes, your driver will remain at Red Rocks the entire evening. This means you can leave your things in the vehicle and depart any time you wish.
Yes! You can leave your personal items in the vehicle during the show. Your driver will remain with the vehicle the entire night.
Yes, we have our limousine license so all adults 21+ can drink inside the vehicle.
In most cases your driver will remain in the same spot they park in when you arrive.
For all other passengers your driver will coordinate where they will pick you up before they drop you off.
No. We provide the cooler & ice free of charge for customers who wish to hang out and tailgate before the show.
We provide a Free stop on the way in case you want to grab something before heading up to Red Rocks. So however long it takes you in the store to get what you need we will wait for you. If your group wants to stop at a restaurant or bar then we have a small fee of $25 per half hour of driver waiting time ( this goes to the driver )
You can tip your driver in Cash, VINEMO or by adding it to your reservation invoice after drop off. Standard Gratuity of 10%- 20% is appreciated.
If you think you might have left something in our vehicles contact us.
We will happily make arrangements for you to get your items.
PHONE
720-449-4130
support@rockintransportation.com